Refund & Cancellation Policy

Cancelling a subscription

Cancel any time from your account. Your membership stays active until the end of the period you have already paid for, then stops. No cancellation fee.

Yearly plans can be cancelled the same way; access runs to the end of the year you paid for.

Subscription refunds

If a first payment was a mistake or the membership is not what you expected, ask within 7 days of that payment and we will refund it, provided you have not downloaded or worked through the member materials.

Renewal payments are not automatically refundable, because you can cancel before any renewal. If a renewal caught you out, tell us — we look at these case by case and we are reasonable about it.

Professional services

Positioning engagements are quoted after your free consultation and paid before work begins.

Cancel before we have started and you are refunded in full.

Once work has started, the unstarted portion is refundable. Completed drafts and delivered materials are not, because the work has been done.

Revisions included in your scope are not extra. We would rather fix something than refund it.

Appointments

The positioning consultation is free, so there is nothing to refund. Reschedule or cancel from the private link on your confirmation.

Paid sessions cancelled with at least 24 hours notice are refunded or rescheduled at your choice. Under 24 hours, or a no-show, the session is treated as used.

How to request a refund

Email us from the address on your account with the payment date and what you would like to happen. We respond within two business days and, when a refund is due, issue it to the original payment method. Banks usually take 5 to 10 business days to show it.

Chargebacks

Please talk to us before disputing a charge with your bank. Almost everything is faster to resolve directly, and a dispute suspends account access while the bank investigates.